Privacy Policy

1. Overview

Trurep ("we", "us") provides field-force tracking, sales capture, and reporting software to organizations ("Customers") and their field agents ("Users"). This policy explains what data we collect, why, and how it is used across our web dashboard and mobile application.

2. Data we collect

We collect the following categories of data:

• Account information: name, email, phone number, organization, and role.
• Location data: GPS coordinates captured at the moment of a check-in, used to verify field visits against registered customer locations.
• On-duty and delivery location data: for organizations with delivery driver/rider accounts, the mobile app records GPS coordinates during an explicitly started on-duty shift or active delivery. Collection can continue while the app is in the background and between deliveries during an active shift. Ending the shift stops shift tracking; delivery-only tracking stops when that delivery ends.
• Activity data: check-ins, sales records, work-day start/end times, delivery records, chat messages and attachments, voice messages, and photos submitted as visit proof.
• Payment data: subscription and billing status, processed by our payment provider (Paystack). We do not store card details ourselves.
• Device and usage data: IP address, browser/device type, and basic analytics needed to operate and secure the service.
• Product usage analytics: page categories, app opens, and screen labels. Website analytics starts only after you accept analytics cookies. We do not include customer, loan, repayment, or GPS data in these analytics events.

3. How we use data

• To operate core features: check-in verification, sales tracking, and reporting.
• To generate AI-assisted activity summaries for administrators.
• To detect and prevent fraud, including GPS spoofing and duplicate submissions.
• To process subscription payments and communicate billing status.
• To send transactional emails (account confirmation, password reset, team invitations).

4. Data sharing

We do not sell personal data. We share data with the following processors strictly to operate the service: Supabase (authentication and database hosting), Paystack (payment processing), Resend (transactional email delivery), PostHog (product usage analytics), Firebase (push notifications), Google Maps (maps, routes, and location lookup), Sentry (error monitoring), and OpenRouter (AI-generated report summaries, given only aggregated activity data, never raw personal identifiers beyond a first name).

For organizations with delivery driver/rider accounts, live location data captured during an active shift or delivery run is made visible in real time to that organization's administrators, for duty and route visibility. It is not shared with any other organization or with third parties beyond the processors listed above.

5. Data retention

Activity data (check-ins, sales, reports) is retained while needed for your organization's operations and applicable recordkeeping duties. You can request deletion of your account and associated personal data through the mobile app or our account deletion page. We verify requests and complete them within 30 days, except for records we must retain under applicable law.

On-duty and delivery location data is retained in accordance with our data retention schedule. You may contact your organization administrator or us directly for details on how long this data is kept.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, and to object to certain processing. Contact your organization administrator, or email support@trurep.app, to exercise these rights.

7. Contact

Questions about this policy can be directed to your account administrator or support@trurep.app.