Skip to content

Account & access / Help guide

Request deletion of your personal account

Learn where to submit a deletion request and what happens to business records.

1 min readPublished 18 October 2026

Submit a request

  1. If you can sign in to the mobile app, open Profile and select Delete account.
  2. If you cannot sign in, use the account-deletion page on the Trurep website to contact the team from an address you control.
  3. Follow any identity and ownership checks requested before the deletion is completed.
  • Submitting a request does not delete the account immediately.
  • Removing a person’s login access does not erase an organization’s historical visit, sale, or delivery records. Personal details in retained business history are handled according to the deletion workflow.