Keep work conversations together
- Open Messages in the mobile app or the messaging area available to your web role.
- Choose the teammate or conversation you are allowed to contact.
- Send a clear message with the customer or delivery context needed for a reply.
- Messages need a connection; the current mobile app does not promise a durable offline message outbox.
- For an urgent safety issue, use your organization’s direct emergency or phone process rather than relying on chat delivery.