If you are missing an alert
- Open Alerts or Notifications in the app to check the in-app record.
- Review notification preferences in Profile.
- Confirm that your phone allows Trurep notifications and has an internet connection.
- Check the relevant task or delivery directly if an alert still has not appeared.
- Device power saving, permissions, and connectivity can delay push notifications.
- A delivery map’s stale or lost-contact badge is an on-screen indicator, not a guaranteed push or SMS alert.