Review pending work
- Open Profile, then Sync queue in the mobile app.
- Check each pending or blocked item and the message shown for it.
- Reconnect and use Sync now or Retry blocked when the app offers that action.
- Confirm the item has left the queue and appears in the appropriate activity history.
- The queue belongs to the account and workspace that captured the work on that device.
- Do not uninstall the app, clear its storage, or switch devices as a way to fix a pending upload; unsent records may be lost.
- Upload can wait until the app is active again even after the network returns.
If an entry remains blocked
Read the reason on that entry before retrying. A product-price mismatch or a changed customer/site can need a manager’s review; repeated tapping does not resolve the underlying conflict.
- Keep the app installed and its local data intact while support or a manager investigates.