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Offline & sync / Help guide

What works offline, and what still needs internet?

Separate saved field records from live collaboration and road navigation.

1 min readPublished 18 October 2026

Offline capabilities and limits

  • Prepared agents can save check-ins and sales on their phone for later upload.
  • Delivery completion and recorded driver locations can queue while offline, subject to device permissions, app state, and available storage.
  • Team chat, new assignments, follow-up updates, and live manager location views need the server connection.
  • A delivery must obtain its route and authorization while connected before it starts. Trurep does not currently provide downloaded-region offline maps or guaranteed offline rerouting.
  • The manager sees the last received location until new samples upload; a stale marker is not a live position.