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Deliveries / Help guide

What happens to directions when the internet drops?

Know which parts of an active delivery can continue and which cannot be guaranteed offline.

1 min readPublished 18 October 2026

During an active run

Trurep uses Google Navigation for the active route and voice guidance. It is not a downloaded-region offline navigation system. Google may retain some recent route information during a short connection gap, but map detail, a new route, or rerouting cannot be guaranteed without internet.

  • Start the delivery and obtain directions while connected.
  • If guidance becomes unavailable, stop safely and use only directions you can verify until connectivity returns.
  • GPS samples and delivery records can queue separately from map guidance when the app and device can still capture them.
  • Do not treat a cached route line or old manager-map marker as current road guidance.