Record the visit on mobile
- Open Check In and select the assigned customer or site.
- Allow location and camera access when the phone asks.
- Wait for a usable GPS reading and take the required site photo.
- Add useful notes, then save the check-in and check its sync status.
- If the customer is missing, connect and refresh the workspace data before trying again.
- A submitted visit may be flagged if it is outside the organization’s configured site radius; a flag calls for review and is not, by itself, a fraud finding.
If location or the camera is not ready
- Turn on precise location and allow Trurep to use the camera.
- Move to an open area and use Refresh location if the GPS reading is old or inaccurate.
- If the site has no saved location or the wrong map pin, ask a manager to correct the customer record before treating the visit as verified.
- Do not use a mock-location app. Simulated positions cannot count as verified visits.