Review the original sale
An offline product sale keeps the product and price the agent saw when it was captured. If the server’s expected price no longer matches, synchronization can block that entry for review rather than silently changing the customer’s recorded sale.
- Open the mobile Sync queue and inspect the blocked entry.
- Confirm the catalog price and the sale details with an authorized manager.
- Use the available correction or retry path only after the discrepancy is understood.
- Do not clear app data or reinstall while unsynced entries remain on the phone.