Trust the visit record
Know which field visits need a closer look
A visit should be more than a name on a daily list. Trurep records a rep’s check-in with the customer, GPS location, site photo and notes so managers have evidence to review.
Mock-location submissions are rejected as verified visits. On Growth and Enterprise, check-ins beyond your organization’s configured customer radius are flagged for review, helping the team focus on exceptions.
What your team can do
Spot location exceptions
Compare the recorded check-in with the customer’s registered location. A visit outside the configured geofence appears as an exception for a manager to inspect.
Review the full visit
See the customer, rep, recorded position, photo and notes together. This context makes it easier to understand an unusual check-in before deciding what happened.
Give follow-up a clear path
Use the visit review workflow to request an explanation, record a decision or ask for a return visit when appropriate. Keep the outcome with the original record.
From check-in to a fair review
Keep customer locations accurate
Set up customers with the correct location. On eligible plans, choose a geofence radius that reflects the way your team reaches those sites.
Capture evidence at the visit
The rep selects the customer and submits a location, site photo and notes in the mobile app. The check-in can be saved offline and evaluated after it syncs.
See flagged or rejected activity
Trurep records mock-location results and compares eligible visits with the customer geofence. Managers can filter check-ins and focus on the records that need attention.
Resolve with context
Review the evidence and any explanation from the rep, then record the outcome. A flag starts a review; it does not settle the question by itself.
Questions about anti-fraud for field visits
What happens when a phone reports a mock location?
Trurep marks that check-in as rejected rather than verified. Managers can review the resulting record and talk with the rep if more context is needed.
Does an out-of-radius visit prove fraud?
No. It flags a difference between the recorded location and the registered customer location. A manager should review GPS accuracy and the visit evidence before recording an outcome.
Can we change the geofence radius?
An authorized organization administrator can set the check-in radius on a plan with geofence controls. Keep the setting aligned with real customer sites and your team’s operating conditions.
Which plans include geofence review?
Growth and Enterprise include field check-in geofence review. Compare the current plans for the full set of analytics and team controls.
Put Trurep to work for your team
Start with GPS check-ins in Starter. Choose Growth or Enterprise for configurable geofence review and broader field analytics.
Explore more of Trurep
GPS Sales Rep Tracking
Track field sales visits with Trurep. Capture GPS check-ins, site photos and sales, then review customer coverage and flagged visits from your dashboard.
Offline Field Sales App
Keep field sales moving with Trurep’s offline mobile app. Save customer check-ins, photos and sales on the phone, then sync when a connection returns.
Delivery Tracking Software
Follow active delivery runs with Trurep. Review driver locations, recorded routes, destinations, products and delivery history in one operations dashboard.
Field Operations Dashboard
Bring check-ins, sales and team activity together in one Trurep web dashboard, with analytics and visit reviews on eligible plans.
AI-Generated Team Reports
Read plain-English summaries of recorded field activity in Trurep, with daily agent and team reports on eligible plans.